Filing an Issue

When you suspect there is an issue in Thunder for which you would like assistance please use the below template to report the issue. The issue can be reported here: https://github.com/rdkcentral/Thunder/issues

• Symptom (e.g. segmentation fault, hang-up/unresponsive, assert)
• Thunder hash the issue is observed on (and if relevant hash of, or link to, any other plugin that plays a role in the reproduction scenario)
• Urgency (low, medium, high) and if medium/high reason for this urgency
• Jira issue(s) already created that are relevant for the issue
• Which component is suspected to cause this (if known provide the process including its startup parameters)
• If possible a callstack the moment the issue happened of all threads
• If possible a memory usage overview of the device the moment the issue happened (e.g using top)
• Detailed Description of the issue
• Reproduction scenario of the issue on a device with a minimal setup (e.g. Thunder with a maximum of one or two plugins) and using a Thunder build without any patches and also no patches on any other code, e.g. plugins). Including:
  • build steps if relevant (preferably a build we can reproduce ourselves, but also info on build settings like debug or release, optimization level etc. Anything that is relevant)
  • device if relevant (ideally it can be reproduced on any device, e.g. RPi)
  • detailed reproduction scenario describing the steps to take in what order and the symptoms of the issue to observe
• Whom to contact in case of questions
• any other info that could be relevant